DATA PROTECTION

DATA PROTECTION POLICY

This Data Protection Policy provides information about the processing of personal data that Serviguide BPO, S.L. (hereinafter, ServiguideBPO) performs. in its capacity as data controller, in strict compliance with the requirements of current legislation on personal data protection. This Policy is permanently accessible through the link entitled “Data Protection” on our website and may be updated at any time, either as a result of a change in regulations or due to modification of the purposes of processing or other aspects related to the processing of personal data.

1. IDENTIFICATION OF THE DATA CONTROLLER

Data controller: Serviguide BPO, S.L. Tax ID Code: B87298212 Registered office: Paseo del Club Deportivo, 1 – Building Number 11. “La Finca” Business Park. 28223 Pozuelo de Alarcón. Madrid Telephone: 91.755.32.26 Email: proteccion.datos@serviguidebpo.com Delegado de Protección de Datos (DPD): The User may contact the DPD using the email address: dpd@serviguidebpo.com, or by writing to the office indicated in the section on exercising their rights, with the indication “ATTN: Data Protection Officer”.

2. INFORMATION AND CONSENT

By reading this Privacy Policy, the User is informed about the way in which ServiguideBPO collects, processes and protects the personal data that they provide through the website: www.serviguidebpo.com (hereinafter, the “website”), or other through other channels, and any other data that they might provide to ServiguideBPO as a client for the provision of services. In any case, the data will be collected in a fair and lawful manner, and only those data that are considered appropriate, relevant and not excessive in relation to the scope and the specific, explicit and legitimate purposes for which they are obtained will be processed; the data will not be used for purposes incompatible with those for which it has been collected. The User must read this Privacy Policy carefully. It has been written in a clear and simple way to facilitate understanding, with the aim of providing information and of procuring, along with the User’s reading the policy, the User’s free and voluntary consent to the processing of their personal data by ServiguideBPO.

3. PURPOSES OF PROCESSING

Depending on the User’s requests, the personal data collected will be processed by ServiguideBPO for the following purposes: To maintain the contractual or pre-contractual relationship with you for the provision of services. To keep you informed about our activities and those of the companies of our Group, as well as of any other information related to services that we believe may be of interest to you. To carry out surveys on the quality of the services that we provide, as well as to implement measures related with customer loyalty programs. To manage your requests for information, collaboration and other issues that you may raise with us. The data collected through the form on the ServiguideBPO employment platform will be entered into the database of candidates so that you can take part in selection processes. No profiling will be performed based on automated decisions. ServiguideBPO will keep the data provided on file as long as the contractual relationship that motivated its processing continues in force, or for the years necessary to comply with legal obligations, to handle the liabilities that may arise from the relationship and as long as the user does not exercise their right to erasure of data or to object to processing.

4. LEGITIMATE BASIS FOR PROCESSING

The legal basis for the lawfulness of processing of the data is the consent granted at the time and, in its absence, the legitimate interest in topics related with mailings about the activities of ServiguideBPO. Moreover, in the event that the processing is derived from the request for a service on the part of the data subject, the legitimate basis for processing will be the fulfillment of the contractual or pre-contractual relationship. Similarly, the processing performed for conducting surveys and/or evaluations related to the quality of the services provided and/or for sending information on the activities and services of ServiguideBPO has its legal basis in the legitimate interest of data controller. In any case, the data subject may object to the processing of the data at any time through the procedure indicated in this Policy.

5. RECIPIENTS TO WHOM YOUR DATA WILL BE DISCLOSED

ServiguideBPO does not communicate personal data to third parties, unless the communication of the data is necessary for the provision of the service. Moreover, ServiguideBPO may only communicate your data to the other companies of the HPS Group for internal administrative purposes and/or for the purposes indicated above. The identification of the rest of the companies that are part of the Group can be found on this website. Furthermore, ServiguideBPO may communicate personal data, in compliance with its legal obligations to government agencies, and other entities whenever the transfer of these data is required by law.

6. EXERCISE OF RIGHTS

The User may send a letter to Serviguide BPO, S.L., Calle Núñez de Balboa, 35. 5th floor, Madrid, or an email to the address: proteccion.datos@serviguidetech.com, at any time and free of charge; in either case, a photocopy of your valid ID card or passport must be attached, for the purpose of: Revoking any consent granted. Obtaining confirmation as to whether personal data concerning the User is being processed at ServiguideBPO. Accessing their personal data. Rectifying any inaccurate or incomplete data. Requesting the erasure of their data when, among other reasons, the data is no longer necessary for the purposes for which it was collected. Requesting the limitation of / or objecting to the processing of data, in which case such data will only be kept on file and / or processed for lodging or defending against claims, or for compelling legitimate reasons. Requesting the portability of their data. The user is also informed that they may lodge a complaint at any time regarding the protection of their personal data with the competent supervisory authority.

7. ORIGIN OF DATA AND DATA TO BE PROCESSED

The personal data that we process at ServiguideBPO comes directly from the User or from companies of the HPS Group. ServiguideBPO may process the following categories of data, depending on the relationship established with the User: Identification and contact information. Economic data and any data derived from the contractual relationship. User identification codes or passwords for access to the employment portal. Sensitive data will not be processed.

8. RESPONSIBILITY OF THE USER

The User: guarantees that they are of legal age, fully capable and that the information provided is true, accurate, complete and up-to-date. For these purposes, the User is responsible for the veracity of all the data that they share and shall keep the information provided properly updated, so that it corresponds to their actual situation. The User will be liable for any false or inaccurate information that they provide through the website or other channels, and for any damages, direct or indirect, caused to ServiguideBPO or third parties.

9. DUTY OF SECRECY REGARDING THE PROCESSING OF YOUR DATA

At ServiguideBPO, we consider the confidentiality of information to be an indispensable element of provision of services. Therefore, the people involved in processing of information about applicants and customers, and hence information related with data concerning individuals, who have direct or indirect access to the data, shall at all times maintain confidentiality with respect to the personal data of which they gain knowledge in the course of their work.